Support

Need help? Get in touch and we'll get back to you.

Contact us

We reply within 1–2 business days. To help us sort it out faster, include your phone model, your iOS or Android version, and a description of what happened.

Subscription and billing

Your subscription is billed and managed by the store you bought it from: Apple (App Store) on iPhone or Google Play on Android.

Free trial

The trial lasts 14 days. Cancel before it ends and you are not charged. When it ends, the subscription renews automatically at the price of the plan you picked.

How to cancel

Cancel in the same store you subscribed from.

On iPhone (App Store)

Open Settings on your iPhone
Tap your name at the top
Go to Subscriptions
Select and tap Cancel Subscription

On Android (Google Play)

Open the Google Play app
Tap your profile picture at the top right
Go to Payments & subscriptions → Subscriptions
Select and tap Cancel subscription

You can also cancel from a browser at play.google.com/store/account/subscriptions, signed in with the Google account you subscribed with.

Either way, you keep access until the period you already paid for ends.

Restore purchases

Switched phones or reinstalled the app? Open the subscription screen and tap Restore purchases. On iPhone, use the same Apple ID you purchased with; on Android, the same Google account.

Refunds

Refunds are processed by the store you paid through:

iPhone: Apple processes them directly. Request one at reportaproblem.apple.com with your Apple ID.
Android: Google Play processes them under its refund policy, which explains how and when to request one.

If something broke on our end, email us and we will help you through it.

Your account

Deleting your account

You can delete your account — the iPhone and Android app by Luis Alonso Martinez Garcia — and all of its data in two ways. You don't need the app installed to request it.

Option 1 · In the app (iPhone and Android)

Open the app and go to Profile
Tap Settings
At the bottom of the screen, tap Delete account and confirm

Option 2 · Without the app, by email

Write to support@gymmi.coach from the email address you signed up with — that is how we confirm the account is yours.
Use the subject Delete my account.
We reply within 1–2 business days and confirm by email once your account has been deleted.

If you signed up with Apple and chose to hide your email, write from the address you use and we will help you identify your account.

What gets deleted

Your account: email, name, username, and date of birth.
Your profile and your health and training data: weight, measurements, injuries, check-ins, your plan, your workout history, and your personal records.
Your progress photos and profile picture.

How long it takes and what is kept

Your personal data is permanently removed from our systems within 30 days.
Backups are purged within 90 days. AI coaching technical logs are also deleted after 90 days.
Only anonymized, aggregated analytics that cannot be linked to you are kept.
Apple and Google keep their own record of your purchases under their policies.

Deletion is permanent and cannot be undone. More detail in section 6 of the Privacy Policy.

Important: deleting your account does not cancel your subscription. Cancel it first in the App Store or Google Play (see How to cancel); otherwise the store keeps charging you.

If a recovery link does not work, open it on the same device where you requested it — for security they are single-use. If it still fails, request a new link from the app or email us.

Your plan and workouts

The plan does not match my gym: update your available equipment in your profile and the coach rebuilds the plan using only what you have.
I want to swap an exercise: during a workout use Replace exercise to see equivalent alternatives.
I have an injury: flag the sensitive areas in your profile so the coach avoids exercises that stress them.

This app is not a substitute for assessment by a health professional. Consult your doctor before starting any exercise program.

Apple Health (iPhone only)

The Apple Health connection exists on iPhone only. It is read-only and optional: it is used to prefill your profile (weight, height, date of birth, and sex). We never write data to Apple Health. You can revoke the permission any time from Settings → Health → Data Access & Devices.

On Android, this version of the app does not connect to any health app.

Requirements

iPhone: iOS 16 or later.
Android: Android 7.0 or later.

Privacy and terms

For data protection requests or any question about personal data: privacy@gymmi.coach