Support
Contact us
Support email: hi@gymmi.coach
We reply within 1–2 business days. To help us sort it out faster, include your iPhone model, iOS version, and a description of what happened.
Subscription and billing
Free trial
The trial lasts 14 days. Cancel before it ends and you are not charged. When it ends, the subscription renews automatically at the price of the plan you picked.
How to cancel
Subscriptions are managed by Apple. To cancel:
- Open Settings on your iPhone
- Tap your name at the top
- Go to Subscriptions
- Select Gymmi and tap Cancel Subscription
You keep access until the period you already paid for ends.
Restore purchases
Switched phones or reinstalled the app? Open the subscription screen and tap Restore purchases. Use the same Apple ID you purchased with.
Refunds
Refunds are processed by Apple directly. Request one at reportaproblem.apple.com with your Apple ID. If something broke on our end, email us and we will help you through it.
Your account
Deleting your account
In the app: Profile → Settings → Delete account. This permanently erases your plan, workout history, personal records, and measurements.
Important: deleting your account does not cancel your subscription. Cancel it first from your iPhone Settings (see above).
Trouble signing in
If a recovery link does not work, open it on the same device where you requested it — for security they are single-use. If it still fails, request a new link from the app or email us.
Your plan and workouts
- The plan does not match my gym: update your available equipment in your profile and the coach rebuilds the plan using only what you have.
- I want to swap an exercise: during a workout use Replace exercise to see equivalent alternatives.
- I have an injury: flag the sensitive areas in your profile so the coach avoids exercises that stress them.
This app is not a substitute for assessment by a health professional. Consult your doctor before starting any exercise program.
Apple Health
The Apple Health connection is read-only and optional: it is used to prefill your profile (weight, height, date of birth, and sex). We never write data to Apple Health. You can revoke the permission any time from Settings → Health → Data Access & Devices.
Requirements
iOS 16 or later.
Privacy and terms
For data protection requests or any question about personal data: privacy@gymmi.coach